A HOST of improvements are planned for Perth and Kinross Council’s “flagship” reception area, including the introduction of floor-walkers and a better appointment system for customers.

The planned move at Pullar House, Kinnoull Street, Perth, follows a £120,000 revamp there in November last year.

The refurbishment will start on Wednesday, January 7, and is due to take four weeks.

A council spokesman said that the changes are “in response to consultation” with the public who use Pullar House.

He said, “We have worked with customers for over a year and gathered information, which informed a number of improvements to procedures, and also to the layout of the reception area.

“The reception area of Pullar House is to be refurbished at the beginning of next year. The work will improve the customer service experience for members of the public who come into Pullar House to use council services.

“Pullar House is the council’s busiest customer service point with over 55,000 visits and 100,000 cash transactions a year, and the changes will make it easier for all our customers to get the services they need.”

The changes will include ‘floor-walkers’, who will greet customers during busy times and allow them to drop off mail or collect a leaflet without waiting, and give general advice on council services.

There will also be an improved appointment system so customers are seen as soon as possible.

The spokesman added, “The new reception desk will be in the form of individual booths to increase privacy for customers and to improve disabled access.

“Work will also be done to create a new self-service area, where customers will be able to access council information and systems online and by phone, and help themselves to various forms and leaflets.

“In addition, four of the interview rooms will be opened up, providing better accessibility for disabled customers. And two new interview rooms will be created, allowing planning matters to be handled by customer service advisers at the customer service point.”

Users of the customer service point at Pullar House can keep informed of the work through posters and on the council website, www.pkc.gov.uk.