Energy firms ‘keeping customers on hold for longer than an episode of Corrie’

Some energy firms are keeping customers waiting on phone lines for around the time it takes to watch an episode of Coronation Street, according to a snapshot investigation by Which? (Lauren Hurley/PA)
Some energy firms are keeping customers waiting on phone lines for around the time it takes to watch an episode of Coronation Street, according to a snapshot investigation by Which? (Lauren Hurley/PA)