Vodafone fined £4.6 million for “serious and unacceptable” customer protection failings

© DC ThomsonLanark man Douglas Sinton had to enlist the help of The Sunday Post's Raw Deal team in a billing dispute with Vodafone. Now the firm has been fined for serious customer service failings dating from 2013.
Lanark man Douglas Sinton had to enlist the help of The Sunday Post's Raw Deal team in a billing dispute with Vodafone. Now the firm has been fined for serious customer service failings dating from 2013.