Virgin Media customers across Tayside and Fife have reported issues with their TV signals amid a national outage.
Thousands of people are thought to have been left without a service with problems reported from around 11am on Thursday.
According to Down Detector – a site which records problems with online networks – more than 18,000 users across the country have reported problems with the service.
Internet access unaffected
Customers have also complained about struggling to contact Virgin Media as parts of its website are down for “essential maintenance”.
Issues have been reported in areas including the DD4 postcode area in Dundee and DD7, which covers Carnoustie.
Locals say that their internet service has been unaffected.
We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.
— Virgin Media (@virginmedia) December 2, 2021
Posting on Twitter, the media firm said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
There have also been reports of Freeview, Channel 4 and ITV being down – but it is unclear if those issues are linked to the Virgin Media outage.
Virgin Media issued a further update at around 7.30pm on Thursday advising it’s V6 customers of how they could access tonight’s live Premier League games.
A statement form the media firm, said: “V6 customers wishing to watch the Premier League games this evening on Amazon Prime should go to channel 205 and press the red button.
“V6 customers can access Netflix by pressing the red button on channel 204.
“TV360 customers can access their apps as usual.
“We once again sincerely apologise to our customers for any frustration caused today. Our teams are working into the evening to fix services as soon as possible.”
