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Website crash causes influx of calls to Dundee City Council as users locked out

Users were locked out on Monday and Tuesday.
Users were locked out on Monday and Tuesday.

Dundee City Council’s online services have been restored after locals were locked out for almost two days.

The issues began on Monday when those visiting both Leisure & Culture Dundee and council sites were presented with an error page.

Most of the issues have since been resolved, including access to the MyDundee section, which is used to make payments such as council tax,

A message on the site stated the problems placed a large amount of pressure on the council’s phonelines.

It said: “Sorry this site is down just now for maintenance, we are sorry for any inconvenience caused.

“Please note that the unavailability of this system is causing high levels of calls to the council at this time.”

A Dundee City Council spokesperson had earlier said: “We are working hard to resolve issues caused to the council’s website functionality by a recent server outage and apologise for any frustration this may cause.”

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