A Dundee care home says it has received no official complaints from staff, despite claims many are concerned about working conditions.
Union GMB Scotland say several Pitkerro Care Centre employees have approached them in recent weeks with fears they have not been given appropriate training to use PPE.
It also said a worker raised concerns they had been asked to return to work despite being in a period of self-isolation, while another reportedly complained they were not sent home despite showing symptoms of the disease.
Management of the facility, which has seen 10 residents and one nurse die amid an outbreak of Covid-19, say they have followed all government guidelines.
Owners Hudson Healthcare also said the company has a “thorough and comprehensive” whistle-blowing policy, which allows anonymous reporting of such issues.
It stressed only three residents and the staff member who passed away were confirmed to have Covid-19 and that only “some” of the others were suspected to have contracted it.
GMB Scotland senior organiser Drew Duffy said the organisation is not being transparent.
He said: “The difficult questions are all Hudson’s to answer.
“Staff have been clear about the PPE issues and the management culture.
“These aren’t “allegations”, these are the experiences of their employees, they are real and there’s no getting away from that, however uncomfortable it is for the employer.
“Pitkerro is another sad and sobering example of the crisis within a crisis that is social care – service users and carers across Scotland have died, regrettably and it is a matter of fact that government and employers responded too late to this pandemic.”
Watchdog the Care Inspectorate confirmed it has received a complaint and is investigating.
Hudson Healthcare managing director Samuel Maierovits said all the union’s claims are “entirely false”.
He said: “We have been following, and continue to follow, the advice of Health Protection Scotland and are well stocked with the necessary equipment in accordance with the current guidance.
“This includes goggles, aprons, gloves and masks, which are each available to staff on the frontline.
“The guidance has been amended a number of times over the past six weeks, which is to be expected as our collective understanding of Covid-19 develops.
“We have implemented every change as quickly as possible in the best interests of our residents and staff.”
He added the organisation has strived to keep up with changing testing guidelines.
He said: “Since 13 March, all staff have been instructed to self-isolate should they or a member of their household be symptomatic, and a number of these individuals have tested positive.
“Thankfully, many have already recovered and are returning to work as and when it is safe to do so.
“For those staff self-isolating, we are also calling regularly to ensure they are keeping safe and well.
“Since 16 March, we have also checked the temperature of every member of staff before and after each shift; as well as requiring them to complete a verbal health questionnaire with a senior colleague.”
The company said on Monday it will no longer confirm suspected coronavirus deaths publicly due to recent “misinformation and innuendo”.