A retired Angus couple who have been fighting for months to get a refund promised to them by a leading window company will finally get their money back after an intervention by The Courier.
Isabella and Robert Cairns of Monifieth have been battling since July for the £1888 refund promised to them by Weatherseal.
The couple agreed to pay £3888 for semi-automatic, double-glazed windows to be fitted at their home after being approached by representatives from the company’s Aberdeen office in May.
When the company failed to fit the windows in the agreed timeframe, the couple tried to cancel the order. But a personal visit from the Aberdeen office manager, and an agreement that the company would reimburse them £1888, saw the Cairns agree to continue with the order.
The windows were fitted in July and though the Cairns are delighted with them, they have been fighting for their £1888 refund ever since.
“It’s been absolutely awful and incredibly stressful,” said Mrs Cairns.”My husband suffers from Parkinson’s disease and isn’t supposed to be put in stressful situations but that’s exactly what has happened.
“We kept being told the money would be sent to us within two weeks but it never came and when we contacted them we were just told the same thing the money would be sent to us within two weeks. Then we were told there was nothing to say we had ever been promised the money.
“We feel that because we’re old we’ve just been taken for a ride. It’s all been so stressful.”At wit’s endFinally, as a last resort, the couple contacted The Courier. “We didn’t know what else to do,” added Mrs Cairns.
After a short investigation Weatherseal agreed to pay the full £1888 originally promised. A spokesman said, “Weatherseal prides itself on the integrity of its business and takes all complaints very seriously.
“With reference to Mr and Mrs Cairns, we are pleased that the concerns raised have been resolved to our customer’s satisfaction and Weatherseal would like to apologise for any inconvenience that may have been caused, which was never the intention of our company.”
The Cairns were overjoyed when The Courier broke the good news.
Mrs Cairns said, “That’s brilliant news, really brilliant. We have been so worried about this it’s been absolutely awful.”
Photo courtesy of Stewart Lloyd-Jones.