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Kemback Street doing a good job, says watchdog

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The Kemback Street Adult Resource Centre which Dundee City Council wants to close is doing a good job, according to the Care Inspectorate.

The watchdog body has given the centre grades of good for the quality of its care and support, environment, staffing and management and leadership.

The publication of the inspection comes as the council is mired in a legal battle over the centre’s closure.

The facility for adults with additional support needs ran to only 30% of capacity and the council said closure would allow a more personalised service.

It gave an assurance that people who still need day care would still receive it, and the Wellgate and Jean Duncan centres had spare capacity.

The administration promised that Kemback Street’s £776,000 running costs and community activities of the Out and About service would be reinvested to help people with learning difficulties.

Closure was agreed by a narrow vote but an action group was formed to save the centre. More than 4,000 people signed a petition urging the council to think again.

In January the Care Inspectorate criticised the council for not taking appropriate action to communicate the proposed changes properly.

The council then agreed to carry out a fresh consultation and share the results with service users and their families.

Lawyers acting for campaigners have launched a judicial review of the ruling to close the centre, which, to save money, the council is not defending because it is already carrying out consultation.

Inspectors made an unannounced visit to the centre on March 14 and found it provided a good all round service.

The centre continued to provide individualised and person-centred care and support to service users to ensure the best outcomes possible.

Staff said the centre was well respected and held in high regard by everyone.

There was a wheelchair access issue to be addressed as the doorways into some of the rooms were not wide enough.

At the time this was not a problem as no one required the use of a wheelchair.

The inspectors concluded: “We found Kemback Street Resource Centre continued to deliver a good level of support to the people attending the service, helping them to maintain and develop new skills, and experience new activities.”

The report continued: “Some relatives and a service user had expressed their disappointment and anger with the proposed closure in their completion of the Care Inspectorate questionnaire. On the day we found these uncertainties had not impacted on the quality of the service being provided.

“From our observations of service user engagement in activities and from speaking with service users, we concluded that there was a relaxed and happy atmosphere on the day of the inspection.

“Everyone was clearly enjoying the activities they were involved in during the inspection visit.”

A Dundee City Council spokesman said: “The city council has agreed that a new consultation will be run with service users and their families in May.”