Royal Mail has confirmed plans to introduce to Dundee West this winter the delivery system that caused havoc at the Dundee East sorting office in winter.
The company intends to press ahead with the January introduction, despite blaming the problems at its east depot last winter on the blizzard conditions.
The Way Forward method of delivering mail was introduced at the West Pitkerro Road Industrial Estate depot on November 1.
A backlog of 120,000 letters, parcels and packages piled up at the Dundee East site while nearly 1300 customers complained they were not receiving Christmas cards, bills and appointment slips.
The intention is to introduce the Way Forward to the Dundee West delivery office in Baird Avenue in January next year, followed by implementation at Dundee Central next June.
Concerned councillors have now urged Royal Mail management to reconsider introducing the troubled system at a time of year when treacherous conditions are again likely.
Royal Mail’s director of Scottish affairs Ian McKay said, “As part of Royal Mail’s £2 billion investment in modernising its operations, changes are being made in delivery offices across the country to help it compete in a very competitive marketplace.
“The operational review at Dundee East took place at an early stage of that process and we have learned lessons from the changes we made there.
“Royal Mail are continuing with a programme of changes in delivery offices and through this experience we propose to introduce these changes at the best possible time for both our customers and Royal Mail.”