Posties in the Dundee area are beating the target set for the delivery of first-class mail, despite reports of a rise in the number of complaints about postal services in the city.
The latest quarterly figures from Royal Mail show that, over the summer, 93.5% of letters posted first class reached their destination the following day.
A spokeswoman said that is identical to the same period last year and higher than the 91.5% target for the DD postcode area. Efficiency appears to be improving, hitting 94.2% in September.
The figures are produced by an independent research company for Royal Mail. An army of volunteers across the country sends out 30,000 test letters each month, logging the dates they are sent and how long they take to arrive.
It was revealed last week that Royal Mail customers in Dundee made more than 3000 complaints over the past two years, forcing the company to pay out £47,000 compensation.
Royal Mail received more than 1300 complaints about post going missing in the DD area in 2008/09 and 1709 in 2009/10. Complaints about damaged mail fell from 151 to 99.
It is impossible to tell if problems prompting complaints happened in the DD area or earlier in the letters’ journey.
Image used under Creative Commons licence courtesy of Flickr user Lars Ploughman.