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Rufflets finds room for Scottish Hotel of the Year award

Mr Owen said the hotel has a high level of return visits.
Mr Owen said the hotel has a high level of return visits.

Rufflets Hotel in St Andrews has been named Scottish Hotel of the Year 2015.

The four-star country house hotel snapped up the highest accolade at the AA Hospitality Awards in London on Monday night.

Television presenter Fiona Bruce hosted the glittering ceremony in the Grosvenor Hotel.

Rufflets general manager Stephen Owen said: “Winning the AA’s Scottish Hotel of the Year award is an immense honour and a tremendous accolade for everyone who has been involved with Rufflets over the decades.

“We know that visitors have ever more choices of wonderful hotels around the UK but by focusing on the needs of our guests, we have a high level of return visits, as well as attracting new guests to St Andrews.

“Everyone at Rufflets works very hard to maintain the highest standards, which are rightly expected of a top hotel in Scotland, so it is fantastic to be recognised in this way by the industry.”

The award recognises hotels which excel in their particular market, from small, family-run businesses to large, commercial ventures.

Mr Owen added: “We continually seek guest feedback on all aspects of our product and service, and we take on board their suggestions where feasible, constantly aiming to exceed their expectations.

“We also hire and train local staff, if possible, who can provide an authentic experience and knowledge of the area to visitors. Many of the team have been at Rufflets for more than 10 years and the six members of staff who attended the awards ceremony have 65 years of service between them.

“Rufflets has been a hotel for over 60 years. While we continuously reassess what we offer guests, underpinning that is a level of service and quality of product that has remained largely unchanged for decades.

“Most importantly, we have the advantage of a close relationship between the owners and staff, a relationship that allows us to focus at every turn on the delivery of an excellent product and to provide a memorable experience for guests.”