Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Bobbies off the beat in Tayside to sit at call centre desks

Kris Miller, Courier, 01/10/13. Picture today at Leuchars where police were questioning motorists one week after an alleged abduction attempt in the Fife village.
Kris Miller, Courier, 01/10/13. Picture today at Leuchars where police were questioning motorists one week after an alleged abduction attempt in the Fife village.

Officers are being taken off Tayside’s frontline and stationed in a control room as part Police Scotland’s controversial call-handling changes.

Nearly 50 sergeants and constables are needed when Dundee hosts the area control room for the whole of the north region.

Twelve police officers have already started their training, with a total of 10 sergeants and 36 constables to cease frontline duties eventually.

It also emerged that staff at the Dundee ACR had to use pen and paper because of an internal IT issue the second in a Police Scotland call centre in two days.

The force said the transfer of officers will not have any negative impact on Dundee policing because the city will not need as many officers as at present.

But North East Labour MSP Lewis Macdonald said it provides evidence of police back-filling, whereby constables can be made to do backroom duties without affecting minimum limits on officer numbers.

“We are talking 36 police constables here,’ said Mr Macdonald. “It is evident they are not carrying out a supervisory role. They are picking up the phones and wasting all that training they have had to deal with public on the street, while police staff with the skills for this job have been made redundant. It’s an absurd situation.”

But chief superintendent Alan Spiers said: “This will not have a detrimental impact on the number of officers delivering local policing within the Dundee area. We will, in fact, require fewer police officers than we currently have.

“This work is looking at rebalancing the distribution of officers, so we will be able to return officers currently working in the Aberdeen and Inverness control rooms to frontline duties.”

The plans involve closing the control rooms in Aberdeen and Inverness and transferring those operations to Dundee. Service centres, which receive non-emergency 101 and 999 calls, will no longer be based locally and all calls will be handled in Bilston Glen, Motherwell and Govan, known as the national virtual service centre.

Campaigners say that will increase the risk of things going wrong because of a lack of local knowledge and introducing an extra layer to the system.

It is feared a tragedy could occur similar to the one on the M9 near Stirling in July, when police took three days to respond to an initial crash report.

Police Scotland Superintendent Roddy Newbigging reassured members of the public after a technical glitch in the Dundee control room, saying all 999 and 101 systems across Scotland were running smoothly.

Mid Scotland and Fife MSP Willie Rennie said that after two recent IT failures Police Scotland needed to explain “how they will ensure that these life-saving services are properly resilient”.