A Fife contact centre has secured the contract to deliver a multi-platform support service for charities.
The project will see VeriCall provide contact services for Rubicon CSR who offer free live chat and social media support services to charities, funded by corporate social responsibility programmes.
Paul Lawton, director of Rubicon CSR, said a growing number of private sector firms had corporate responsibility programmes with donated funds towards a broad range of good works.
Mr Lawton said: “Web chat services are an increasingly important channel for people to contact businesses and the same is true for the charitable sector.
“Our partnership with VeriCall means that in addition to web chat, people can contact and make donations to the charities we work with across the much broader spectrum of social media.
“On top of this, the companies who are funding the service can be assured that their money is not just being put to good use, it is delivering a demonstrable return for the charities they support.”
The contract is the latest win for Kirkcaldy-based VeriCall who secured a landmark deal with directory enquiries provider 118 118 earlier this year.
VeriCall managing director, Adam Taylor welcomed the move saying the “innovative” model would appeal to businesses with corporate social responsibility programmes as well as the public and charities themselves.
He said: “There is a growing number of people who prefer to communicate via social media and direct messaging services rather than pick up the phone.
“Our secure payment technology also means that we can offer payment through the customer’s channel of choice, which could be particularly beneficial to charities.
“The system we use ensures that the agent does not see any of the customer’s, or in this case donor’s financial details.”
VeriCall, founded in 2017, moved to Kirkcaldy in after securing a £1 million regional selective assistance grant.
jimillar@thecourier.co.uk