Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Thousands of calls to police are ‘abandoned’

Post Thumbnail

The failure of Police Scotland to answer thousands of calls before members of the public hang up is “simply unforgiveable”, says a union boss.

Alarming new figures revealed that 77,670 calls to the 101 number were abandoned before they were picked up in the year to July.

Callum Steele, from the Scottish Police Federation, which represents rank-and-file officers, said: “That 78,000 people, for whatever reason, never got the service they were expecting when calling the police is simply unforgivable.

“They will not care whether this was due to sufficiency of staff in call centres or control rooms or elsewhere.”

The figures, which were obtained by Heart using freedom of information laws, showed almost 2.6 million calls were made to the 101 number in the last year. The current average wait is said to be 12 seconds.

Assistant Chief Constable John Hawkins said: “Calls referred to as ‘abandoned’ are defined as a call where the caller has disconnected without speaking to an adviser.

“This is not a suggestion that calls are routinely being unanswered but rather that the caller has chosen to disconnect the call. This could be for a number of reasons including the caller has decided to redial and select another option from the pre-recorded menu or police assistance is no longer required. Importantly, 101 callers are instructed while waiting to terminate the call and to dial ‘999’ if they are experiencing an emergency or the incident is escalating.”

Mr Steele added: “It is unfortunate at best that the service response is one of ‘move along – nothing to see’ when it is as plain as the nose on your face that there are significant challenges in many parts of the service.”

Scottish Labour justice spokeswoman Claire Baker said: “A year on from the tragic case of Lamara Bell and John Yuill, it is unacceptable that there are still concerns over 101 calls. Police Scotland and the Scottish Government must take action now.”

Already a subscriber? Sign in



More from The Courier Scottish politics team

More from The Courier