More than 200 complaints have been made about schools in Dundee over the last two years with the council having to apologise in almost a quarter of cases.
The number of official complaints made about the city’s primary and secondary schools has reached 246, an increase of 14 in the most recent year.
The majority of complaints related to individual teachers there were 141 lodged across the two years.
Where teachers have been involved, the local authority has apologised 43 times, and carried out investigations on another 12 occasions.
Education convener Stewart Hunter said every complaint is taken seriously by the council.
He said: “Just one complaint is one too many and measures should be taken to make sure complaints are a rare occurrence throughout schools in Dundee.
“I will also add that, with the amount of schools across the city, along with the amount of pupils going to each, the number of complaints received looks relatively low.
“But, as a council, we should look at the nature of these complaints, the manner in which we manage them, and if there’s anything different that can be done to improve this process.”
In both years September saw the highest amount of complaints lodged, with 20 in 2013 and 17 in 2014.
The nature of complaints included teachers failing to meet service standards and refusal to give advice or answer questions.
Mr Hunter added: “Due to the personal details of these complaints, and not enough in-depth information on each individual case, it is difficult to truly explain the nature of the complaints.
“What I can say is, the amount of complaints that look to have been dealt with within the schools is encouraging.
“The fact the vast majority of complaints have not had to progress to an investigation stage shows staff within the schools look to be doing a great job dealing with the complaints.”