A couple have told how they cut short their first holiday together after they were left without running water at a resort near Dundee.
Several customers have hit out after lodges at Piperdam were affected over the weekend.
Guests were told they could use bottled water or visit the main leisure centre for showers.
The swimming pool was not affected.
‘We spent more than £1k on Piperdam break’
Steven Connolly, who booked a weekend at the resort with fiance Laura, left Piperdam early due to the problems.
The 39-year-old said: “Piperdam was to be our first holiday together – we live in Blantyre so travelled far for it.
“My best friend took us on Thursday but we had to get picked up on Sunday.
“On arrival, the lodge looked great but we could tell there was an atmosphere.
“A lot of people were complaining – we discovered that there was no fresh running water.
“Nobody could flush the loo and there was no drinking water.
“It was the best-kept secret as there was no communication and we weren’t told by staff about any issues with the water.
“We spent so much money – I stopped calculating it after £1,000.
“This is an unforeseen circumstance but can’t believe we were kept in the dark.”
‘Worst birthday weekend ever’ at Piperdam
Posting on Facebook on Saturday night, another guest, Tammy Heron, branded her visit to Piperdam the “worst birthday weekend ever”.
She wrote: “Going on 30 hours now with no running water.
“We have been given four bottles of water to flush our toilets, wash our hands, wash our dishes, or shower.”
She added: “Been looking forward to this trip for months, absolutely gutted!”
Nicola Donnelly responded to the post to say her two children had also been experiencing issues at the resort.
Guests given bottles of water
Speaking to The Courier, she said: “They arrived on Saturday and got given bottles of water as the cabins had no water supply.
“The kids were gutted as that meant no hot tub either.”
They went about 48 hours without water until a supply returned on Monday.
Text messages shared by guests showed Piperdam had offered “sincere apologies” for the lack of water and said staff were “trying to locate and solve the problem”.
It added there was bottled water available for guests at reception and that they could use the showers in the main building until 10pm.
Meanwhile a review left by one customer on the Piperdam Tripadvisor page on Sunday claimed their break had been cancelled.
It said: “Wish I managed to actually get my trip.
“Received a phone call the day before I was due to go to cancel my trip.
“Apparently, the site had no water and didn’t have the decency to phone me a couple of days in advance in order to give me time to book something else.
“Got refunded and offered 15% off my next stay, which I impolitely declined.”
Staff claim water problems ‘resolved’
Another guest reported water problems at Piperdam at the end of July and a review on Tripadvisor posted in June also complained about there being no water – though it is unclear whether these issues were connected.
Responding to the concerns Piperdam operator Away Resorts said it: “deeply apologised” to customers who had been affected.
A spokesperson for the operator sad: “We have experienced an unforeseen issue with the water supply at Piperdam Leisure Resort and acknowledge that this has sadly impacted the experience for a number of guests.
“Our team acted quickly to resolve the problem and all guests were contacted immediately to be notified of the issue.
“All effected guests are being refunded or compensated and we deeply apologise for any inconvenience caused.
“We are reviewing water supply systems and have measures in place to prevent future incidents.”
