Innoflate has announced the temporary closure of its Dundee branch.
The owners of inflatable theme park broke the news on Thursday night, referring to an “isolated issue” with the franchise, which was closed that day and shut the doors early on Tuesday for a staff meeting.
Located beside Dobbies at Ethiebeaton Park, Monifieth, Innoflate has been a hit with locals since opening in March 2022.
The company says it has contacted people affected by the development.
They also state they will contact those who have bookings after Wednesday November 29.
On Facebook, Innoflate Dundee wrote: “Due to unforeseen circumstances outside of the main company’s control, the park will be temporarily closed while Innoflate works hard to re-establish the capacity of its Dundee venue.
“Innoflate is supporting all staff while the site is closed and is committed to its Dundee/Angus venue, and all the team there.
“Although disappointing to be closed when so many families are looking to entertain their children, Innoflate has contacted those people affected to apologise for the inconvenience, and to resolve this and issue refunds.
“Bookings from November 29 onwards will be contacted in due course, once we have a further update, and we appreciate your patience whilst we resolve this.
“This is an ‘isolated issue’ involving the franchise site at Dundee, with no other parks affected.”
Closure announcement confuses customers
Customers have been left puzzled by the shock announcement.
Roz Munro said: “It’s one of the busiest places I have seen, so wonder what’s happened.”
Cheryl Thomson asked: “For how long? Weeks? Months?”
Ross McAinsh added: “Why has the facility closed? This statement is so vague.
“Is the facilities being upgraded, flooding or something else?”
The company has advised customers to visit its website to find out when they will reveal when the outlet will reopen.
Innoflate Dundee also responded to messages from people asking what has happened.
When one local suggested the closure was due to a “franchise issue”, the official account replied: “Correct.”
Asked by another resident about what it means for gift vouchers, Innoflate Dundee said: “Hi, we’re working hard with the team to figure out the best solution for everyone on this.
“We’ll be in contact with an update soon! Thanks, Team Dundee.”
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