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Ambulance apology after patient who collapsed in Perth restaurant has to wait an hour for help

The incident occurred at Blue Lagoon in Perth.
The incident occurred at Blue Lagoon in Perth.

The Scottish Ambulance Service has issued an apology after a patient had to wait for an hour for assistance after collapsing in Perth.

The Scottish Ambulance Service apologised for the delay.

A partially-sighted man fell ill as he left the Blue Lagoon restaurant in the city centre at around lunchtime on Saturday.

Witness Moira McCole said a member of staff called the emergency services and was told an ambulance would not arrive for another hour.

She said: “Fortunately another customer was able to stop him hitting the floor.

“He was gently laid down and seemed to have a fit. All of this was told to the emergency services.

“The staff should be commended. Someone sat on the floor with him and tried to reassure him.

“It’s a shocking time to have to wait lying on the floor of a busy cafe.”

The Scottish Ambulance Service has apologised, citing a “high call demand” at the time.

A spokesperson said: “We would also invite the patient to contact us so that we can investigate this matter fully and provide a formal apology.”

Blue Lagoon did not respond to requests for comment.